PRIVACY POLICY
Voultra Homes Pvt. Ltd.
Last Updated: 10/09/2026
Voultra Homes Pvt. Ltd. (“Voultra Homes”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users who access or use our website, mobile application, products, and services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our mobile application, submit an enquiry, register an account, make a booking, or otherwise interact with Voultra Homes.
By accessing or using our website or application, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website or application, we may collect the following information:
1.1 Personal Information
We may collect information such as:
Full name;
Mobile number;
Email address;
Residential or correspondence address;
Date of birth, where required;
Identification or verification information where required for a transaction;
Payment and transaction-related information;
Property or service preferences; and
Any other information you voluntarily provide to us.
1.2 Account Information
If you create an account with us, we may collect information required to create and manage your account, including your name, mobile number, email address, login details, and account-related information.
1.3 Property and Service Information
When you enquire about or purchase our products or services, we may collect information relating to:
Property preferences;
Booking details;
Project or service requirements;
Communication and consultation records;
Documents submitted in connection with a transaction; and
Other information necessary to provide the requested service.
1.4 Payment Information
Payments made through our website or application may be processed by third-party payment gateways or financial institutions.
We may receive transaction-related information such as payment status, transaction reference number, payment date, and amount.
Unless otherwise stated, we do not intend to store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive payment credentials on our own systems.
1.5 Device and Technical Information
When you access our website or application, certain technical information may be collected automatically, including:
IP address;
Device type;
Operating system;
Browser type;
Application version;
Device identifiers;
Date and time of access;
Pages or features accessed; and
General usage and diagnostic information.
2. How We Collect Information
We may collect information:
Directly from you when you register or submit information;
When you contact us;
When you submit an enquiry or request a callback;
When you make a booking or purchase;
When you use our website or mobile application;
Through cookies and similar technologies;
Through service providers and business partners where legally permitted; and
From publicly available sources where appropriate and lawful.
3. How We Use Your Information
We may use your information for legitimate business and service-related purposes, including:
Creating and managing your account;
Processing enquiries and requests;
Providing products and services;
Processing and managing bookings;
Communicating with you about your enquiries, bookings, or transactions;
Providing customer support;
Sending important service-related notifications;
Processing payments and refunds;
Verifying transactions and preventing fraud;
Improving our website, application, products, and services;
Understanding customer requirements and preferences;
Sending promotional or marketing communications where permitted;
Maintaining business and transaction records;
Complying with applicable laws and legal obligations; and
Protecting the rights, property, security, and interests of Voultra Homes, our customers, and other users.
4. Marketing Communications
Where permitted by applicable law, we may send you information about our properties, projects, offers, services, updates, or promotional activities through email, SMS, telephone calls, WhatsApp, push notifications, or other communication channels.
You may request to stop receiving promotional communications at any time by using the available unsubscribe option or by contacting us.
Please note that even if you opt out of promotional communications, we may continue to send essential communications relating to your account, booking, transaction, payment, or requested services.
5. Cookies and Similar Technologies
Our website and application may use cookies, pixels, SDKs, local storage, and similar technologies to improve functionality and user experience.
These technologies may help us:
Remember user preferences;
Maintain login sessions;
Understand website and application usage;
Analyze performance;
Improve our services; and
Provide relevant communications or advertising where applicable.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of our website or application.
6. Sharing of Information
We do not sell your personal information to third parties for their independent commercial use.
We may share information where reasonably necessary with:
Payment gateways and financial institutions;
Technology and hosting service providers;
Customer support providers;
Marketing and communication service providers;
Analytics and service providers;
Contractors, consultants, and professional advisors;
Business partners involved in providing requested services;
Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law; and
Other parties where you have provided consent or where disclosure is necessary to provide a requested service.
Third-party service providers may process information on our behalf and are expected to maintain appropriate confidentiality and security measures.
7. Third-Party Services and Links
Our website or application may contain links to third-party websites, applications, payment gateways, social-media platforms, or other services.
Voultra Homes is not responsible for the privacy practices, content, security, or policies of third-party services.
We encourage users to review the privacy policies of such third parties before providing them with personal information.
8. Data Security
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and our internal policies.
10. Children's Privacy
Our website and application are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request information about the personal data we process;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally permissible;
Withdraw consent where processing is based on consent;
Request information regarding the processing of your personal data; and
Raise a privacy-related complaint or grievance.
Requests may be subject to reasonable verification to protect your account and personal information.
12. Account and Information Updates
You are responsible for ensuring that information provided to Voultra Homes is accurate and up to date.
If any of your information changes, you may contact us or update your information through the relevant account functionality, where available.
13. Data Transfers
Your information may be processed or stored using service providers located in India or other jurisdictions, where permitted by applicable law.
Where required, we will take appropriate measures to ensure that such processing is carried out in accordance with applicable legal requirements.
14. Legal Disclosure
We may disclose personal information where we reasonably believe that disclosure is necessary to:
Comply with applicable law, regulation, court order, or legal process;
Respond to a lawful request from a government authority or law-enforcement agency;
Detect, prevent, or investigate fraud, security incidents, or unlawful activities;
Protect the rights, property, or safety of Voultra Homes, our customers, employees, or others; or
Enforce our agreements, policies, and legal rights.
15. Changes to this Privacy Policy
Voultra Homes Pvt. Ltd. may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The updated Privacy Policy will be published on our website or application with a revised “Last Updated” date.
We encourage users to review this page periodically.
16. Grievance and Privacy Complaints
If you have any question, concern, complaint, or request relating to the processing of your personal information, please contact our designated privacy/grievance contact.
Voultra Homes Pvt. Ltd.
Privacy/Grievance Contact: Rohit/Grievance Officer
Email: support@voultrahomes.com
Registered Office: No. 15, Ground Floor, Bayaana Layout, Battarahalli, Bangalore North, Karnataka, 560049, India
We will review and respond to privacy-related requests in accordance with applicable law.
17. Consent
By using our website or application and voluntarily providing personal information, you acknowledge that you have read this Privacy Policy.
Where consent is required under applicable law, we will obtain such consent through appropriate means.