REFUND & CANCELLATION POLICY
Voultra Homes Pvt. Ltd.
Last Updated: 10/09/2026
Voultra Homes Pvt. Ltd. (“Company”, “Voultra Homes”, “we”, “us”, or “our”) is committed to maintaining transparency in all transactions with our customers. This Refund & Cancellation Policy explains the terms applicable to payments, bookings, cancellations, and refunds made through our website, mobile application, or directly with the Company.
By making a payment or booking with Voultra Homes Pvt. Ltd., you acknowledge that you have read, understood, and agreed to this Policy and the applicable terms and conditions of the relevant agreement.
1. Booking and Advance Payments
Any booking amount, advance payment, token amount, registration fee, or other payment made by a customer shall be governed by the terms specified in the applicable booking form, quotation, agreement, or order confirmation.
A booking shall be considered confirmed only after the payment has been successfully received and acknowledged by Voultra Homes Pvt. Ltd.
2. Cancellation by the Customer
Customers who wish to cancel a booking, order, or service must submit a written cancellation request through the official communication channel provided by Voultra Homes Pvt. Ltd.
Cancellation requests will be reviewed based on:
The date on which the cancellation request is received;
The terms of the applicable agreement;
The stage of the project or service;
Work already completed;
Materials or services already procured;
Third-party expenses incurred;
Government or statutory charges paid; and
Any applicable cancellation charges.
The amount refundable, if any, will be determined in accordance with the applicable agreement and this Policy.
3. Refund Eligibility
Where a customer is eligible for a refund, the refundable amount will be calculated after deducting applicable charges and expenses incurred by Voultra Homes Pvt. Ltd.
Depending on the nature and stage of the transaction, the following amounts may be deducted where applicable:
Administrative or processing charges;
Cancellation charges;
Government and statutory charges;
Registration-related expenses;
Third-party charges;
Professional or consultation fees for services already provided;
Material procurement or customization costs;
Work or services already completed; and
Any other amount expressly agreed upon in the applicable contract or agreement.
4. Non-Refundable Payments
Unless otherwise specifically agreed in writing or required under applicable law, payments relating to services already provided, customized materials, completed work, government/statutory charges, third-party expenses, or other non-recoverable costs may not be refundable.
Any specific non-refundable amount will be communicated to the customer in the applicable quotation, booking document, agreement, or order terms.
5. Cancellation by Voultra Homes Pvt. Ltd.
In exceptional circumstances, Voultra Homes Pvt. Ltd. may cancel a booking, order, or service.
If the Company cancels a transaction and a refund is due to the customer under the applicable agreement, the eligible amount will be refunded after adjustment of any amounts lawfully payable or already incurred.
The Company will communicate the applicable refund details to the customer.
6. Refund Processing
Approved refunds will normally be initiated within 7–15 business days from the date of approval of the refund request and completion of all required cancellation formalities.
Refunds will generally be made through the original payment method used by the customer.
The actual time required for the refund to appear in the customer's bank account, card, UPI account, or other payment account may vary depending on the relevant bank, payment gateway, or financial institution.
7. Failed or Duplicate Payments
If an amount has been debited from a customer's account due to a failed transaction or if the customer has accidentally made a duplicate payment, the customer should contact Voultra Homes Pvt. Ltd. with the relevant transaction details.
After verification, any amount determined to be refundable will be processed in accordance with this Policy and applicable payment-processing procedures.
8. Refund Request Procedure
To request a cancellation or refund, the customer should provide:
Full name;
Registered mobile number/email address;
Booking/order/reference number;
Date and amount of payment;
Reason for cancellation/refund; and
Relevant payment or transaction details.
Voultra Homes Pvt. Ltd. may request additional information or documents where reasonably necessary to verify the transaction.
9. Refunds for Promotional Offers
Payments made under promotional offers, discounts, special schemes, or limited-period offers may be subject to additional terms.
Where applicable, the specific terms communicated with the promotional offer shall apply.
10. Taxes and Statutory Charges
Any refund shall be subject to applicable taxes, statutory requirements, government charges, and the terms of the relevant transaction.
Where taxes or statutory amounts have already been deposited or paid to the relevant authority and cannot legally be recovered by the Company, such amounts may be excluded from the refundable amount, subject to applicable law.
11. Disputes
If a customer has any concern regarding a cancellation or refund, the customer should first contact Voultra Homes Pvt. Ltd. so that the matter can be reviewed and resolved amicably.
If the dispute cannot be resolved through mutual discussion, it shall be dealt with in accordance with the dispute-resolution and jurisdiction provisions of the applicable agreement and the laws applicable in India.
12. Changes to this Policy
Voultra Homes Pvt. Ltd. reserves the right to modify, update, or amend this Refund & Cancellation Policy from time to time.
Any changes will be effective from the date the updated Policy is published on our website or application.
Customers are advised to review this Policy periodically.
13. Contact Us
For cancellation, refund, or payment-related queries, please contact us:
Voultra Homes Pvt. Ltd.
Email: support@voultrahomes.com
Website: www.voultrahomes.com
Registered Office: No. 15, Ground Floor, Bayaana Layout, Battarahalli, Bangalore North, Karnataka, 560049, India